Why can't I connect to my provider account?

Findex connects to your banks, brokers, and financial institutions through our integration partner Finsquid, supporting 50+ providers. If you're having trouble connecting a provider, here are the most common reasons and how to fix them.

Last updated About 1 month ago

Common Connection Issues

Your Bank or Broker Is Under Maintenance

Financial institutions occasionally undergo scheduled maintenance, which temporarily prevents new connections.

  1. Check your provider's website or app to see if they've announced any downtime.

  2. Wait 30 minutes to an hour and try connecting again.

  3. If the issue persists after several hours, the maintenance window may be extended -- try again later in the day.

Incorrect Login Credentials

A failed connection often comes down to entering the wrong username or password for your provider account.

  1. Navigate to Settings > Providers & Integrations.

  2. Click Add Provider and select your bank or broker.

  3. Carefully enter your credentials exactly as you would on your provider's own website.

  4. If you recently changed your password with your provider, make sure you're using the updated one.

[Image: The "Add Provider" screen in Settings > Providers & Integrations]

Screenshot the provider connection flow showing the credential input step.

BankID Timeout

Many Swedish providers require BankID authentication. If the BankID step times out:

  1. Make sure the BankID app is open and ready on your phone before you start the connection.

  2. When prompted, complete the BankID verification within the time limit (usually around 30 seconds).

  3. If it times out, go back to Settings > Providers & Integrations and start the connection process again.

  4. Ensure your BankID app is updated to the latest version.

[Image: BankID verification step during provider connection]

Screenshot the BankID prompt that appears during the provider linking flow.

Unsupported Provider

While Findex supports over 50 providers through Finsquid, not every financial institution is available yet.

  1. If you don't see your provider in the list, it's likely not yet supported.

  2. You can still track those assets manually by going to Portfolio > Assets and clicking Add Asset.

  3. Want us to add your provider? Let us know at team@findex.se -- we're always expanding our coverage.

Tips

  • Try a different browser. If the connection flow stalls, switching to Chrome or Firefox can help.

  • Disable browser extensions. Ad blockers or privacy extensions can sometimes interfere with the provider authentication flow.

  • One provider at a time. If you're connecting multiple accounts, finish one connection fully before starting the next.

  • Stay on the page. Don't close or navigate away from the browser tab while the connection is being established.

Need Help?

If none of the above resolves your issue, contact us at team@findex.se with the name of the provider you're trying to connect and a description of what happens when you try. We'll investigate and get back to you promptly.