Browser Compatibility

Findex is a web-based application, so your browser plays a big role in your experience. This guide covers which browsers work best, what to do if something looks off, and how to make sure you're getting the most out of Findex.

Last updated About 1 month ago

Supported Browsers

Findex is tested and optimized for the latest versions of these browsers:

Browser

Supported

Google Chrome

Yes

Mozilla Firefox

Yes

Apple Safari

Yes

Microsoft Edge

Yes

For the best experience, we recommend keeping your browser updated to the latest version.

[Image: Findex Dashboard displayed in a supported browser]

Screenshot the Findex Dashboard rendered cleanly in Chrome or another supported browser.

Known Issues with Older Browsers

If you're using an older or unsupported browser, you may run into problems like:

  • Pages not loading or displaying incorrectly.

  • Buttons or interactive elements not responding.

  • Charts and graphs failing to render on the Dashboard.

  • Provider connection flows not completing properly.

  • Slow performance or unexpected errors.

How to Check and Update Your Browser

Google Chrome

  1. Click the three-dot menu in the top-right corner.

  2. Go to Help > About Google Chrome.

  3. Chrome will automatically check for updates and install them.

Mozilla Firefox

  1. Click the hamburger menu in the top-right corner.

  2. Go to Help > About Firefox.

  3. Firefox will download any available updates.

Apple Safari

  1. Open System Settings on your Mac.

  2. Click General > Software Update.

  3. Safari updates are included with macOS updates.

Microsoft Edge

  1. Click the three-dot menu in the top-right corner.

  2. Go to Help and Feedback > About Microsoft Edge.

  3. Edge will check for and apply updates automatically.

Troubleshooting Browser Issues

If Findex isn't working as expected, try these steps:

  1. Update your browser to the latest version using the steps above.

  2. Clear your browser cache and cookies. Stored data can sometimes cause display or login issues.

  3. Disable browser extensions. Ad blockers, privacy tools, or other extensions can interfere with Findex features. Try loading Findex in a private/incognito window to test.

  4. Try a different browser. If the issue persists, switching to another supported browser can help isolate the problem.

  5. Check your internet connection. A slow or unstable connection can cause pages to load incompletely.

Tips

  • Use incognito/private mode to quickly test whether a browser extension is causing issues.

  • Enable JavaScript. Findex requires JavaScript to function. Make sure it's not disabled in your browser settings.

  • Avoid outdated browsers like Internet Explorer -- they are not supported and will not work with Findex.

Need Help?

If you're experiencing browser-related issues that the steps above don't resolve, let us know at team@findex.se. Include your browser name, version, and a description of what's happening, and we'll help troubleshoot.